Returns & Refunds
Your statutory consumer rights are not affected by anything on this page.
Changing your mind
For most goods bought online, you can tell us that you wish to cancel within 14 days after receiving the goods. You then normally have a further 14 days to return them.
Where the cancellation right applies, we will refund the price paid and the cost of our standard delivery option. If you chose a more expensive delivery method, the additional upgrade cost does not have to be refunded.
Condition of returned goods
You may examine goods as you reasonably would in a shop. If handling goes beyond what is necessary to establish the nature, characteristics and functioning of the goods and their value is reduced, we may be entitled to reduce the refund accordingly.
Faulty or misdescribed goods
If an item is faulty, not as described or does not do what it is supposed to do, you have legal rights which are separate from the change-of-mind cancellation right. Please contact us so we can arrange the appropriate remedy.
Exceptions
Some products are excluded from the normal change-of-mind cancellation right, including certain sealed goods where the seal has been broken for health protection or hygiene reasons, and other categories specified by consumer law.
Contact us before returning an item so we can provide the correct return instructions.
Refunds
Where a refund is agreed, we normally initiate it through Square back to the original payment method. The secure order page will be updated when a refund is initiated and the customer will receive an order-update email. The time taken for refunded funds to appear is determined by the payment provider and the customer's bank.