Privacy Policy
This notice explains how Discount World Express uses personal information when you browse, contact us or place an order.
Who is responsible for your information?
Business address: Discount World Express, High Street, Criccieth, Gwynedd, LL52 0BU. You can contact us using the Contact Us form on this website.
Information we may collect
- name, email address and mobile phone number;
- billing, delivery or collection information;
- order, product, payment-reference and transaction information;
- delivery service, Royal Mail tracking reference and order-status history;
- notes and messages connected with an order or enquiry;
- technical information needed for website security and operation.
Why we use it
We use personal information where necessary to process and fulfil orders, provide customer service, handle returns and refunds, keep appropriate business records, prevent fraud and maintain the security and operation of the website.
Payments
Online card payments are processed by Square. Card details are entered into Square's secure payment fields and raw card numbers are not stored by Discount World Express. We retain the payment references and order information needed to administer the order, refunds and accounting records.
Who we may share information with
We may share the minimum necessary information with service providers involved in processing payments, delivering orders, hosting the website, providing technical services, or where disclosure is required by law. This includes Square for payment processing and Royal Mail where information is required to deliver or track an order.
How long we keep it
We keep personal information only for as long as reasonably necessary for the purpose it was collected, including order administration, accounting, tax, dispute handling and legal obligations. Different records may need different retention periods.
Your rights
Depending on the circumstances, UK data-protection law may give you rights to access, correct, erase or restrict use of your personal information, object to certain processing, and request portability. You can also raise concerns with the Information Commissioner's Office.
Marketing
Placing an order does not automatically add you to a marketing list.